The experience that a customer has when they visit your website is a deciding factor in whether they do business with your company.

If your website looks professional and easy to use, and if the customer can easily find what they are looking for, it gives them a good perception of what your business is like. They are more likely to contact you or buy from your online store.

In fact, user experience has been proven by research to be the single most important factor in determining the success of a website, being ranked four times higher than design branding.

More about website usability

Optimising user experience

Why usability is so important

What makes a website usable

Optimising ecommerce websites

Website health check